Working with internal stakeholders and users of the website we uncovered insights and developed design principles to help inform the website redesign.
The final result presented tailored information to individuals based on what type of user they were (a health professional or a community member). How this information is grouped came from contextual inquiries.
We did this by introducing a pre-landing page, individualising the top menu headings and re-organising the information architecture. Site wide we utilised best practice usability standards and ensured accessibility standards were met.